FAQ & returns

Delivery

How much is delivery?

Free, to anywhere in the UK and the United States, with no minimum spend. It is built into the price rather than added at the checkout, so what you see on the product page is what you pay.

How long will it take?

Everything is made after you order it, so there are two stages:

• Making it: usually 2–5 working days.
• Delivery: usually 3–7 working days after that.

So most orders arrive within about two weeks. You will get an email with tracking as soon as it ships.

Which countries do you ship to?

Currently the United Kingdom and the United States. We would like to add Europe, but doing it properly means sorting out EU VAT first, and we would rather do that correctly than surprise you with a customs bill.

Where does it ship from?

Whichever production facility is closest to you. UK orders are made and posted within Europe, US orders within the States. You should not pay any import duty on either.

Sizing

What size should I get?

Have a look at the size guide. It carries the manufacturer's own measurements for every garment we sell, so a hat never shows you t-shirt numbers. The easiest method is to measure something you already own and compare.

Do they shrink?

Wash cool and dry flat or on low, and they will keep their shape. A hot tumble dry will shrink any cotton tee, ours included.

Returns

Can I return it if I change my mind?

Yes. You have 14 days from delivery to tell us you want to return it, and a further 14 days to send it back. The item must be unworn and unwashed, in a saleable condition.

For a change-of-mind return you pay the return postage. Once it arrives back with us we refund the full price you paid, within 14 days.

To start a return, email hello@planesilly.com with your order reference.

What if it is misprinted, damaged or the wrong item?

That one is on us, and you do not pay anything. Email us within 30 days of delivery with your order reference and a photo of the problem, and we will send a replacement or refund you — your choice. Usually we will not even ask for the faulty one back.

What if it never turns up?

If tracking has not moved for a week, or the estimated delivery date has clearly passed, email us. We will chase it and, if it is genuinely lost, reprint and resend it.

Can I cancel or change an order after placing it?

Email us immediately and we will try. Because printing often starts within hours, we cannot promise it — but if it has not gone to print yet we can usually change the size or cancel it outright. Once it is printed, it falls under the returns policy above.

Payment

How do I pay?

Through Stripe, which handles card payments and the wallets your device supports, such as Apple Pay and Google Pay. We never see or store your card details.

What currency are prices in?

Pounds sterling. If you are paying with a non-UK card, your bank converts at their rate — the amount in pounds is what we charge.

The products

What are they actually like?

T-shirts and hoodies are soft cotton, printed with direct-to-garment inks that sit in the fabric rather than on top of it — so no stiff plastic square on the front, and no cracking after a few washes. Hats are properly embroidered, not printed.

What do you sell?

T-shirts, hoodies and hats. If there is something else you would buy, tell us — it genuinely influences what we add next.

A design I liked has disappeared

Designs that do not sell get retired to make room for new ones, but we never delete the page, so any link you have saved or shared still works and will suggest something similar. If you really want a retired design, ask — sometimes we can still run it.

Still stuck?

Email hello@planesilly.com. We usually reply within one working day.